Rental terms

Rental Terms and Conditions

Last updated: October 12, 2026

These Rental Terms and Conditions (“Agreement”) govern the rental of reusable moving totes, dollies, and other equipment (“Equipment”) from ToteWorks LLC (“ToteWorks,” “we,” “us,” or “our”). By placing an order, accepting delivery of Equipment, or electronically accepting these terms, you (“Customer”) agree to this Agreement.

1. Rental Period

Your rental period begins on the delivery date shown in your order confirmation and ends on the scheduled pickup date.

The standard rental period is 14 days. The rental price and included rental period are shown on our Order Now page and in your order confirmation.

Equipment remains the property of ToteWorks at all times, except as described in Section 7 for Equipment that is deemed purchased. Renting Equipment does not otherwise provide Customer with any ownership interest in the Equipment.

2. Delivery and Pickup

Delivery and pickup are scheduled Monday through Friday, excluding federal holidays, on the days available for Customer’s delivery area as shown on our Order Now page. Deliveries to our extended area carry a $60 delivery and pickup fee.

Customer may request that Equipment be picked up from an address other than the delivery address. Alternate pickup addresses within ToteWorks’ delivery area are generally available if requested at least 48 hours before the scheduled pickup, and the extended-area fee in this Section applies if either address is in the extended area. Pickup outside the delivery area is available only with ToteWorks’ approval and for a fee quoted and agreed before the order is confirmed. The Equipment remains Customer’s responsibility until it is picked up.

Customer is responsible for providing accurate delivery and pickup information and ensuring that ToteWorks can reasonably access the designated location.

An adult must be available when required by the delivery or pickup instructions provided with the order.

Customer must have all Equipment emptied, reasonably clean, accessible, and ready for collection at the scheduled pickup time.

If ToteWorks cannot retrieve Equipment because it is inaccessible, still in use, or Customer otherwise prevents the scheduled pickup, a $40 additional-trip fee may apply for each extra pickup trip, together with the late fee described in Section 7.

3. Customer’s Responsibility for Equipment

Customer assumes responsibility for the Equipment from delivery until it is returned to and accepted by ToteWorks.

Customer agrees to use the Equipment only for ordinary moving and storage purposes and to exercise reasonable care.

Prohibited Uses

• Intentionally damaging, altering, painting, drilling, cutting, or permanently marking Equipment.
• Using Equipment to store hazardous, flammable, illegal, or corrosive materials.
• Using Equipment in a manner inconsistent with its intended purpose.
• Selling, transferring, subleasing, or renting Equipment to another person.
• Leaving Equipment in circumstances reasonably likely to cause loss, theft, or substantial damage.

Normal wear from ordinary moving use is expected and will not result in a damage charge.

4. Weight and Use

Customer is responsible for packing Equipment safely and complying with any weight or use instructions provided by ToteWorks.

ToteWorks dollies are designed for rolling stacked totes on level surfaces and are not designed for use on stairs. Customer agrees not to use a dolly on stairs.

Published tote capacity does not mean that every tote should be loaded to its maximum structural capacity. Customer should use reasonable judgment and consider whether a loaded tote can be safely lifted and transported.

ToteWorks is not responsible for injury or property damage resulting from overloading, improper packing, improper stacking, misuse, or unsafe handling of Equipment, except to the extent liability cannot legally be excluded.

5. Lost, Stolen or Damaged Equipment

Customer is responsible for Equipment that is lost, stolen, destroyed, or damaged beyond ordinary wear while in Customer’s possession or control.

For each item that is not returned, or that is damaged beyond reasonable reuse, Customer may be charged the replacement amount stated below.

Tote replacement charge: $25 per tote.

Dolly replacement charge: $25 per dolly.

6. Cleaning

Ordinary cleaning between rentals is included.

ToteWorks may charge a cleaning fee of $10 per tote or dolly for Equipment returned with conditions requiring extraordinary cleaning, including paint, oil, chemicals, excessive mud, adhesives, food residue, animal waste, or other contamination beyond ordinary moving use. If the Equipment cannot reasonably be restored by cleaning, the replacement charge in Section 5 applies instead of the cleaning fee.

7. Extensions and Late Returns

If Customer needs the Equipment longer than originally scheduled, Customer should request an extension before the scheduled pickup date.

Extensions are available in full-week increments only, are subject to availability, and are charged at one-half of the package price for each additional week. Rentals do not automatically renew without affirmative Customer action.

If Equipment is not available for pickup on the scheduled date and no extension has been approved, a late fee of $2 per tote or dolly, per day applies until the Equipment is returned. The late fee for an item will not exceed the replacement charge for that item in Section 5 ($25 per tote or dolly). Late fees are charged automatically to the payment method on file (see Section 11).

If a tote or dolly has not been returned within 14 days after the scheduled pickup date, ToteWorks will treat that item as purchased by Customer at the replacement charge stated in Section 5 ($25 per tote or dolly). Late fees already charged for that item count toward that amount, so the total for the item will not exceed the replacement charge. Ownership of the item transfers to Customer when the charge is paid, and Customer is no longer required to return it. ToteWorks intends to give notice before making this charge, as described in Section 11.

If Customer notifies ToteWorks that an item has been lost or destroyed, the replacement charge in Section 5 applies to that item instead, and late fees for that item stop accruing.

8. Cancellation and Refunds

Unless a different cancellation policy is disclosed with your order, the following policy applies:

• 3 days or more before the scheduled delivery: Full refund.
• Between 24 hours and 3 days before the scheduled delivery: 50% refund.
• Less than 24 hours before the scheduled delivery: No refund.

These tiers are applied to payments as described in Section 11 and in the Cancellation & Refund Policy, which is incorporated into this Agreement.

9. Customer Property

ToteWorks does not pack, load, transport, supervise, secure, or insure Customer’s personal property unless expressly agreed otherwise in writing.

Customer is solely responsible for determining how personal property is packed and protected.

ToteWorks does not take custody of the contents placed inside rented totes.

ToteWorks is an equipment rental service, not a moving company. ToteWorks does not provide moving labor or transport packed totes. Any movers, trucks, or personnel involved in Customer’s move are arranged separately by Customer and are not covered by this Agreement.

10. Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law, ToteWorks will not be responsible for indirect, incidental, special, or consequential damages arising from Customer’s use or misuse of Equipment.

Nothing in this Agreement excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

11. Payment Authorization

Customer authorizes ToteWorks and its payment processor to keep the payment method provided on file and to charge it, without further approval each time, for the rental charges and any other amounts expressly authorized under this Agreement, including extension, late-fee, additional-trip, rescheduling, cleaning, damage, replacement, or purchase charges stated in this Agreement or in the Cancellation & Refund Policy.

The rental charges are billed in two parts: 50% of the order total (the rental price plus any delivery fee) is charged when the order is confirmed, and the remaining 50% is charged automatically 24 hours before the scheduled delivery. If the order is confirmed less than 24 hours before the scheduled delivery, the full order total is charged at confirmation. If the remaining balance cannot be charged, ToteWorks may cancel the order, and Section 8 applies as of the time of cancellation.

Before charging a late, cleaning, damage, replacement, or purchase charge, ToteWorks intends to provide notice identifying the affected Equipment and the basis for the charge. This authorization remains in effect until all Equipment has been returned (or treated as purchased under Section 7) and all amounts due have been paid.

12. Electronic Communications

Customer agrees that order confirmations, receipts, rental information, pickup reminders, and other transaction-related communications may be provided electronically using the contact information supplied by Customer.

13. Governing Law

This Agreement is governed by the laws of the State of New York, without regard to conflict-of-law principles.

14. Entire Agreement

This Agreement, together with the Customer’s order confirmation and any policies expressly incorporated into it, constitutes the agreement between Customer and ToteWorks concerning the rental.

If any provision is determined to be unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

15. Contact

ToteWorks LLC
c/o Rosedale, Drapala & Sforza CPA’s
2001 Grove Street
Wantagh, NY 11793
ToteWorksNY@gmail.com
631-494-3545